Delivered in minutes,
so purchases are final.
Everything we sell arrives by email within minutes of payment. Because a delivered download cannot be returned, purchases are final once the file has been delivered — with the exceptions below, which we honour without argument.
Which is why we show you the contents first
Every product page lists the complete table of contents, chapter by chapter, and the exact problems the book takes on. Nothing is hidden behind the purchase. If a book does not cover what is breaking at your house tonight, you can tell before you spend anything.
Where we will always make it right
- Duplicate or accidental purchase. Refunded in full, any time. Just email us.
- A technical fault we cannot fix — a file that will not open, or a download that a re-send does not cure. Refunded in full.
- Your files never arrived. That is a delivery problem, not a sale. We resend by hand, or refund if we cannot deliver.
- You bought one book, then wanted the set. Not a refund situation at all — the full price you paid comes off the price of the complete set, with no deadline. Email us and we will send you the credit.
Your legal and payment-provider rights
Nothing here removes rights that cannot lawfully be waived where you live, or prevents you from using your payment provider’s dispute process. Please email us first — a dispute takes weeks and an email takes a day.
How to reach us
Email support@cribside.shop from the address you ordered with. A person answers, usually within one business day.